I contracted Stone Edge Design in 2010, after speaking with your sales representative, Steve Pappas, one year earlier, when I was contemplating having our 20’ X 40’ gunite pool, built in 1978/80, redone. Honestly, it was a mess that we inherited when we purchased our home several years back. Although it operated, and the water was clean, every spring was unveiling a new “pool of horrors” with many tiles NOW on the pool bottom and new spots that would never come clean. It was clearly becoming an eye sore. So, when I was doing my research in 2009, I was fortunate enough to contact Steve Pappas, and discuss with him, what needed to be done, to get our pool back together in like new condition. I realized from speaking with Steve that the job needed to be done right, or it would become a much more costly improvement when it had to be done again, very soon, the right way. Steve’s honesty stuck with me to a point, where he was the only service provider that made the cut from the list of pool specialists I had compiled and called in my 2009 research. I decided at that point that Steve’s recommendations were the ONLY way to have to pool repaired to new condition. Steve was very impressive in his knowledge of industry, while being patient with me, making sure that I understood everything that was needed to do the job properly. He also gave me a rough idea of what the costs maybe, associated with a total rebuilding of the gunite, tiles, and coping. I am basically a pool novice and could easily frustrate a professional, but not Steve. He answered all my questions, shared valuable information, and suggested that he would rather it was done properly for my sake, as that was the most important from a operational stand point. He left me with a lasting impression as a consummate professional!
I decided this was the year to get our pool done (2010), and started on a new calling list with Stone Edge Design at the top of my list. In the end, after having two other similar quotes and a few cheaper quotes, I easily decided that I would go with Stone Edge Design because of your company’s pristine reputation, Steve’s patience, honesty, and his assurance on his company’s behalf, to have the ability to get the job done with the utmost professionalism and quality. I have to say, since the job has been completed, I could not be more impressed and pleased with the completed job! I have already received numerous compliments on it and it has only been a month since completed!
Steve’s fellow employees were the easiest group of young men and women that I have EVER worked with. The workers showed up on time, were very respectful of our property and privacy (Bob and others, as an example), while being courteous, and friendly, and working diligently to get the job done properly. Lisa was extremely helpful with ALL aspects of the job, such as scheduling, pool information that I would need to ensure that the pool would run as efficiently as possible, while maintaining an inviting and beautiful backyard environment. Lisa did an amazing job, providing me with almost daily updates and scheduling. Steve and Lisa’s guidance were essential, as there are more decisions to be made when redoing a gunite pool, than one might imagine. I admire the fact that you have obviously worked hard to have highly capable, honest, professional, and hard working employees.
In all honesty, I don’t typically write letters to a company’s president, of a firm, which I have contracted to get work done on my property. I feel that paying the contractor for their services is recognition enough. However, in this circumstance, I feel compelled to write a letter to express my extreme happiness in my dealings with Steve Pappas, who first involved me with Stone Edge Design. Through his honesty and knowledge in his industry, brought me back to Stone Edge Design when it was time to get the job done. He was very impressive, and I can’t state that point enough. Lisa, who made the whole job effortless (on my behalf ONLY), while keeping me in the know from start to finish. One again, can’t forget to mention ALL the employees who worked diligently to get the job done right, while keeping your customer more satisfied than ever expected. Our pool looks fabulous. Thank You!!
Thank you for teams dedication, honesty, customer service, and support. I will always make Stone Edge Design the only company I reference when a friend or acquaintance is looking for the BEST pool company going!!